Frequently Asked Questions
Everything you need to know about your JJ Malibu gear.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within North America, while international orders may take 10-21 business days depending on customs processing.
What is your return policy for undergarments and swimwear?
For hygiene reasons, we only accept returns on unworn items with original tags and liners intact. Please contact our support team within 14 days of delivery to initiate a return.
How do I know which size will fit me best?
Our products are designed for a snug, athletic fit. We recommend checking the specific size chart on each product page or sizing up if you prefer a more relaxed feel.
Do you offer discreet packaging?
Yes, all orders are shipped in plain, unmarked mailers or boxes to ensure your privacy and security.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I modify or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a cancellation within 1 hour of purchase; after that, we may be unable to stop the shipment.