Returns & Exchanges
At JJ Malibu, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Please note that for hygiene reasons, certain items like underwear and swimwear must have the original liner intact to be eligible.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the products are in brand-new condition.
Ship It Back
Print the prepaid shipping label provided through our portal and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects and approves your return, we will issue a refund to your original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing